General FAQ's

  • What is NetZeroBAU

    NetZeroBAU is an eLearning platform that Tracks, records and reports all your CPD credits in one central location. In doing so it removes the arduous task of collating your annual CPD documentation. We update the platform weekly with new content including case studies on projects currently in development by our sister company MosArt. You will be kept up to date with the latest in NetZero and Passive House design.

  • Who is NetZeroBAU for?

    NetZeroBAU has been developed with Architects, Engineers and other professionals in the construction industry in mind. However our platform is for anyone with an interest in Net Zero, Passive House or high performance building design. If you are planning a self build or just want to keep up to date with developments in the industry, NetZeroBAU will be a hugely valuable resource for you.

  • How do I sign up?

    To sign up, sign up to our free or premium membership. Once your payment in processed, you will be sent an order confirmation followed by an invite to log in to our eLearning portal. If you require any assistance while signing up, please reach out to our support team at

  • Is there an app available?

    We're working on it! Currently our platform is browser based and you can access your content from any device.

  • What features are available?

    We have hours of high quality content available across various media sources. From podcasts and webinars to broadcast quality video case studies with quizzes and lots more along the way. Check out our full list of features here.

  • How do I activate my account?

    Your account will be activated as soon as you receive an email from us confirming your account is live. Please email if you are having any issues with logging in.

Payment and Membership

  • How does the membership work?

    A NetZeroBau membership is based on an annual subscription. You can opt to pay in 12 individual installments over a 12 month period. For larger teams, please get in touch -

  • Can I have an invoice for my subscription?

    Yes of course. Invoices can be downloaded from the order confirmation email once your purchase is completed.

  • How does the free membership work?

    A free NetZeroBAU membership is a limited version of the full premium membership. You can earn three free CPD points to get a taste of how NetZeroBAU works. Free accounts are deactivated and deleted after 1 month.

  • How do I upgrade?

    To upgrade from a Free to Premium account, just purchase the Premium subscription and your account will be automatically upgraded.

  • What payment methods do you accept?

    We use Shopify Payments to securely process all payments. We can accept all major credit and debit cards.

  • Which currency will I be charged in?

    Depending on your habitual geo location you shall be billed in the currency of that country.

  • Can I get a corporate rate?

    If you wish to avail of a corporate/enterprise rate please email There is a minimum of 10 people to avail of this offer.

  • Can I cancel my subscription?

    Yes you can but the current subscription you have shall run until its termination date 1 year since you first subscribed.